I live in Kansas City. It is a nice place to live, but of course it has its faults. Normally, you run into some pretty nice Midwestern folks around here. We have our suburbs, which is where you find the shopping malls and upper crust stores. There have been incidents over the years of sometimes subtle, and sometimes blatant, racism displayed at one of the premier shopping malls in the city (located in one of the burbs), but I think this story takes the cake.
A Kansas City man found a racial slur printed on his receipt after returning a pair of shoes he bought over the weekend.
KMBC’s Marcus Moore reported that Keith Slater, 22, bought a pair of shoes from a store called Journeys. Slater later returned them after finding a cheaper pair at another store. Slater did get his money back, but it was what was printed on the receipt that he and his family found disturbing.
“That makes me upset. I don’t want to look at that (receipt,) that makes me so upset. Why would you say that?” said a woman who was shown the receipt.
“Have they been fired? I mean, this is absolutely crazy,” said a man who saw the store ticket.
The receipt, which shows “Cust: Dumb” and then the n-word, is what Slater received after returning a pair of shoes to Journeys at Oak Park Mall.
“When he showed me that receipt, I could not believe it,” said Slater’s mother, Linda. “He couldn’t believe it. I couldn’t believe it. None of us got any sleep just thinking about it.”
By the time the Slaters noticed the racial slur printed on the receipt, the store was already closed for the day.
Hoping to get answers about how the words got on the receipt, the Slaters returned to the store the next day. But they said they never got a full explanation, only that the employee entered a generic code.
As of today, the employee who rang up the return has been fired and a statement has been issued by the owner of the store:
“While we are continuing to investigate this incident, it now appears that an employee in one of our stores entered highly inappropriate statements in a form used to process a merchandise return. Needless to say, such an act was not authorized by Journeys, and will not be tolerated. This employee has been terminated.
“At Journeys, we pride ourselves on valuing and respecting every customer. We are shocked and sickened that a former associate could be responsible for an act so out of keeping with our culture and our values. We profoundly regret this incident.”
Source: KMBC.com
It is hard to reconcile in my mind any kind of justification for this. I don’t think there is any.
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